Return policy

Return & Exchange Policy

At SUGAROSALT, every piece is crafted with precision and care. Our commitment to quality ensures that each order meets our highest standards. As a result, we do not typically offer returns; however, we are pleased to accommodate exchanges under exceptional circumstances, as outlined below.

Eligible Exchange Cases

• An incorrect product was delivered.
• The product arrived damaged or with a manufacturing defect.

Exchange Process

Should your order fall within the above criteria, we kindly request that you contact our customer care team promptly upon receipt of your purchase via our official hotline or messaging channels. Our team will guide you through the verification process with discretion and efficiency.

Conditions

• All exchange requests are subject to thorough verification.
• Items must be unworn, unused, and returned in their original condition, including all packaging and tags.
• Approved exchanges will be processed once the returned item passes quality inspection.

For further assistance, our dedicated customer support team remains at your service to ensure a seamless and elevated shopping experience with SUGAROSALT.